MODULE 1: Course Introduction and Overview
Good and Bad Behaviour Types
Learning outcomes: Understand aggressive, passive, passive aggressive and assertive behaviour and the effects they have.
Recognising and Dealing with Bad Behaviour
Learning outcomes: Recognise aggressive, passive and passive aggressive behaviour and know how to deal with them
Assertiveness and You – An Honest Look at Yourself
Learning outcomes: Self-reflection – identify what triggers your reactions and recognise the benefits of assertive behaviour.
Your Inner Voice: Being More Confident
Learning outcomes: The inner dialogue, recognising how our own thinking can positively or negatively affect the way we react to situations.
Assertive Body Language
Learning outcomes: Understand the importance of how body language can impact on behaviours.
Three Steps to Being Assertive
Learning outcomes: Learn a simple three step process on which you can base all your assertive communication.
Proven Assertiveness Techniques
Learning outcomes: Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.
Putting Assertiveness into Action
Learning outcomes: Learn how to negotiate for Win-Win outcomes, say “no” nicely, and make requests that will help you achieve your own objectives